Absolutely Pathetic

I have been battling for weeks now to get an Estate Late account opened. I was assisted by the Estates team via email and they told me I have to go to the branch to open the account. I popped in at Mall of Africa Branch one day with all the documents. I handed it in and asked do they want to see the originals and the lady at enquiries said no...all is in order they will proceed. I received a call 3 days later from Pontsho Nonyana stating she wants to see the originals and she will make copies from there. I asked her to mail me a list of what she will need which she never did. I drove all the way from the Westrand back again with the originals. When I got there she stated now she needs proof of residence of the Executor. I asked why she never send me the mail like I asked her and she said she "unfortunately forgot". She then said she is emailing an address at she is not even sure of at the Master to confirm the Executor letter. I asked her why she does not email every single person she has on the list for the Master or call them...she had no answer. A few days later she called me again saying she forgot to ask for the Notice of Death. But this time it is okay I can email it. She then gave me a name of a Lucinda I can mail all the documents to. Today deceased recoveries called me again and said I cannot mail them stuff - this is a branch function. I have been calling Pontsho and send her whatsapps to no avail. We are sick and tired of this. I went to the Standard Bank branch at Keywest closer to me and was told they can only fit me in after about a month to assist!!!! Honestly what the hell is going on with you guys??? This is shocking. Musst we also go get the deceased ashes and come throw it over your desks or what?