Absolutely Pathetic...

I am actually shocked that a large institution like Standard Bank can be so pathetic... You should become a state owned enterprize... I bought a vehicle in January 2022 and it was financed by Standard Bank... Immediately after, i tried to register on your app and link my account on the app which I was unable to do... I called in and was told that I have to wait for tthe first debit order to go off... After the first debit order went off I couldn't link and manage the account and called again... This time I was told that no new VAF accounts can be managed via the app yet....???? Since I could not manage the account on the app I called in to find out how I should go about making a lump sum payment into the account to reduce my term. A lade called Malindi Mpofu assisted me and asked that I sent the proof of payment to her and she will log the request to reduce the term... I made the payment and sent her the proof on the 7th of March... Come the 25th, my debit order didn't go off.... I called in today to find out what the reason was and I was told that my account has a credit which has not been allocated and therefor the debit order will not go off... I can honestly not believe that we are in 2022 and one of the largest banks in SA does not have an online or app functionality to manage your account, I can not believe that they can not process a simple request like allocating a lump sum payment to reduce a loan term in more than 2 weeks... This is by far the most pathetic I have ever seen before.... Please allocate my payments, take the debit order and send me a settlement letter asap, since I am going to finance the remainder of this debt through MFC.