1 reviews | Active since Jul 2016
Absolutely pathetic
<p>In last week I discovered that Standard Bank had charged me R120.00 in fees.</p> <p>When I questioned it I was told that is is honouring fees, I ask them to please explain this to me.</p> <p>Apparently it is a fees charged to you if the merchant does there bank after you have done your purchase and the bank allows the amount to be banked even if there if no funds available.</p> <p>I then ask a really stupid question eg If I have a R100.00 available I buy for R50.00 I get a sms FROM standard bank that the purchase has gone through and that my balance is now R50.00. and I go off then what happens? Its not my issue is the merchant does there banking next year. what then happens?</p> <p> </p> <p>Answer from Standard bank "card specialist" The sms you received is a estimate of what your balance must be......</p> <p>Really now, the monies even after you receive a sms, mobile banking and internet banking and check bank in short it is still available..</p> <p> </p> <p>I can not understand and would like a answer for a person at standard bank to answer..</p> <p>I am being charge R477.00 in bank charges by this institution and not one of there "card specialist" can give me a straight answer.</p> <p> </p> <p>I advise people to stay away from this bank absolutely pathetic.</p> <p>To think that you can take money from people.</p> <p> </p> <p>DO NOT BANK WITH STANDARD BANK</p>
Good day Dominique Koen
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Complaint Resolution Centre
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Good day Dominique Koen
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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Good day Dominique Koen
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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********** (fax)
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Good day Dominique Koen
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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********** (fax)
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Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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its been month and NNNNNOOO RESPONSE.
PATHETIC................
its been month and NNNNNOOO RESPONSE.
PATHETIC................
