Absolutely no service from Standard Bank

I am currently on the line with Standard bank complaints department and I have spoken to the consultant and she kept me on the line for 30 minutes just to check what the status of the service request number was. I am fed up with this company that firstly stole my money and now you cannot even speak to a consultant without having to sacrifice hours out of your day. When she eventually continued the conversation I asked her to put me through to her supervisor where she again put me on hold for another 15 minutes and then dropped the line. The bank drowns everybody in service and administration fees but you cannot complain about the service because they have none. I hope nobody has to deal with the frustration that is Standard Bank.