Absolutely no service from Debt Review Department !!! No listening, reading or understanding s****s !!

<p> </p> <p> </p> <p> </p> <p>I closed my account on the 4th of April 2016. I received my paid up letter and everything as requested. On the 26th of April a payment was made to that closed account BY MISTAKE. </p> <p>Since then I have been requesting the refund for that payment, that was made to the closed account. Every single agent I spoke to was completely un-help full and got irritated when I asked them about the refund on my account and every time I got the same answer. “There is no refund ,the account was closed” . None of them even bothered to go and check or follow up on what I was saying/asking and confirming.</p> <p>All they are telling me is send an email .I am sick and tired of sending emails and making phone calls !!! How long does it take for them to realise they received an incorrect payment. Seriously !!! how long ?? Even after they received the proof of my payment made they still didn’t do anything about returning the money !!! I have had it with Standard Bank . I want my REFUND and I want it now. Pathetic service.</p> <p> </p>