Absolutely NO service!!!!!

I submitted a credit card ***** case beginning of January, submitted all required documents and received a reference number.

Since then, I have been phoning continuously at different times of the day - *** and ***. Sometimes on the line for an hour. No one answers their phones. The local branch is unable to assist and is also not able to get in touch with the relevant people/department. Their hands are tied.

I am out of ideas as to what I can do. Each month, the instalment for the ********** transactions is still being deducted from my account and I am still paying interest on it. How can this possibly be procedure.

As soon as this case is concluded I am closing my account. Bad service is not the word - absolutely no service!!!