kK
kate K

1 reviews | Active since Jun 2014

05 Jan 2017, 10:18

Absolutely no help at all

<p>Disappointed with Standard Bank. Since some skelem has figured out my account details and gained access to my money, I want to change my account number to prevent further unauthorised debits. The bank's only solution - open a new account and then give every one of my authorised debit orders my new details. As far as I'm aware, all banks will move debit orders for new customers, but you won't do the same for an exsiting customer?<br />So, not only can't you keep my money safe, you're making no effort to assist a decades-long customer with a problem that shouldn't even be an issue. <br /><br /></p>

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Replies (2)
Standard Bank
Standard Bank's reply06 Jan 2017, 11:56
Official

Good day Kate

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply09 Jan 2017, 13:42
Official

Good day Kate

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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