Absolutely NO CUSTOMER SERVICE Available

<p>i am unable to get otp delivered to my cell so i emailed to reequest that my otp be changed to my email. i am currently not in the country and before leaving i went into a branch and made sure that all my details were correct. i asked that my email adress be changed to show on all my profiles, cards etc which they said they would do but clearly did not, because i was getting no joy from my email request i managed to call the call centre and they could not help me because they had an archaic email adress on the system and would only change it to what they had on their system. i am so very frustrated, i am overseas with no access to my banking and i have bills etc to pay and none of standard banks staff will help me. i was told by the call centre operater to forward numerous documents etc and given an email adress to send it to for assistance to change otp delivery method. i promptly sent off all docs to email adress given and that was about a week ago, to date i have not had so much as a "thank you for your mail we are attending to it"!!! i am stranded in a foreign country with no access to my account and Standard bank does not seem to care or regard my request as urgent. i have answered all their security questions when i called them, when i try log in i put in all the correct log in details, but without my OTP i might as well be doing nothing because i cant get in.I dont have words to describe my frustration, and anger. the one time i managed to get as far as typing out a secure message but once again the minute i tried to send it, i was required to put in a otp which obviously i was not able to do as i am not recieving sms's overseas. it is for this reason i felt i need to put something on hello peter warning other std customers to rather take cash or use another bank before going overseas, because without acturally physically going into a std bank branch there is nobody in standard bank willing to assist.</p>