Absolutely no communication from Std Bank

I first emailed standard bank on the 12th of April. I finally got a response on the 17th of April asking me to do the security checks. After I rep**** to their email, nobody responded again. I emailed again saying the matter has not been addressed. Another consultant emailed me back asking me to do the security checks AGAIN and I then had to repeat the problem. No response to my email. It is now the 27th of April and I am still waiting for a simple response.

The gist of my problem is that standard bank has been charging me for over 2 years (the amount I owe now is made up of their monthly bank charge and a R70 overdraft) no one informed me that the account wasn’t closed, my card had expired and yet no one contacted me to tell me that the student card I had was in excess (which it has no overdraft, hence the hefty fees). I received my first statement in April 2021 (a statement from January). This was the first time I had been informed that I owe money.