ABSOLUTELY NO ACCOUNTABILITY and passing the buck........AS THE RECORD WILL SHOW

<p>We sold a property in Nelspruit and the Standard Bank lost the Title Deed (Bond Holder). They did not seem at all concerned in my opinion and yet this is a VERY SERIOUS MATTER as a T/Deed is a transferable instrument and needs to be properly controlled and they should accept the responsibility and consequences for the loss, which they failed to do in my opinion. The Bank could NOT convince us that a HUGE effort was made to locate same. This meant that there was a very long delay in the transfer and registration period as the Deeds Office did not have a completed Title Deed to be able to depend on as back up. Not only did adverts of the loss have to appear in the newspaper over a period of 6 weeks before a new one could be issued, but Clearance Certificates and financials had to change. With the end result that we lost the sum of R46 887 +_ and the transaction was put back MONTHS. We lost our BUYER and had to re-sell. When we brought this to the banks's attention AND TO CLAIM THIS AMOUNT BACK from them....WE DID NOT RECEIVE A LETTER OF APOLOGY NOR AN EXPLANATION FOR THE NEGLEGENCE.....IN FACT they expected us to carry on paying our bond!!!However when they got our complaint, they wrote to their Cancellation Attorney FOR COMMENT What for?...it was a bamboozle . What can a Bond Cancellation Attorney say about it????If a Title Deed is lost it is LOST! However the Cancellation Attorney did offer an irrelevant opinion. After all ......they work for Banks and feel obliged. Do you think the opinion favoured us???</p> <p>Unfortunately Standard bank I am very familair with Property transfers and processes, having worked with them for 16 years, so I know asking the Cancellation Attorney to give their opinion was just window dressing and paying lip service, rather than dealing with the problem.</p> <p>That done and said the Standard Bank just turned their backs and said it should be referred to the Ombudsman if we aren't happy with the Attorneys blurb. IT IS SO BLATANTLY OBVIOUS STANDARD BANK THAT YOU ARE PASSING THE BUCK AND SHUNNING YOUR RESPONSIBILITES. We are pensioners GIVE US OUR MONEY BACK PLEASE.</p> <p> </p> <p> </p>