JH
June H

1 reviews | Active since Nov 2009

12 Sept 2016, 18:14

Absolutely ***********! Avoid at all costs!

<p>Having years of banking with Standard Bank decided to try their Vehicle Finance. Phone calls, emails, days of communication - and a congratulatory sms claiming application approved - all via someone who really appears to be doing her best. Numerous unnecessary hiccups. Next up an arrogant senior who only calls three working days after he is supposed to, has not read the application details and asks for unnecessary documents then turns the whole application and approval on it's head with a technicality which should have been communicated within the first 5 minutes of applying.</p> <p>What a waste of time!!</p>

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Replies (2)
Standard Bank
Standard Bank's reply13 Sept 2016, 10:04
Official

Good day June

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply13 Sept 2016, 10:05
Official

Good day June

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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*** (fax)

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