ABSOLUTELY IMPOSSIBLE TO CLOSE A CREDIT CARD!

Item: Standard Bank
Rating: 1
Author: Christine L

ABSOLUTELY IMPOSSIBLE TO CLOSE A CREDIT CARD! Despite phoning and going into the branches multiple times my card is still not closed. Then I was misinformed about my Settlement amount with 10c, I had to do an EFT for 10c (Banking costs was more than that) just to see on my app that they again charged an Finance fee after may payment. I have BEEN ON hold for 30 minutes this morning with nobody helping me. Nobody answers the phone. Absolutely *********** service department. The only people willing to help me and being polite about it was the Campus Square Branch - even with that said I now I phone the number just to hear that my verification is blocked??????? PLEASE CLOSE MY CARD

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

05 Jul 2019, 12:43

Dear Christine
Thank you for posting a comment.

One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
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Standard Bank's reply05 Jul 2019, 12:43

Official

Dear Christine
Thank you for posting a comment.

One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
***

Christine L's updateReviewer Update

09 Jul 2019, 12:36

Generic reply. STILL NOBODY CONTACTED ME

Christine L's update09 Jul 2019, 12:36

Reviewer Update

Generic reply. STILL NOBODY CONTACTED ME

Standard Bank's replyOfficial

12 Jul 2019, 11:16

Dear Christine Linde

Thank you once again for posting your comments.

I refer to my email correspondence and can confrm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
***

Standard Bank's reply12 Jul 2019, 11:16

Official