Hellopeter
Share Your Experience
LN
Lereece N

1 reviews | Active since May 2023

04 Jun 2023, 13:01

Absolutely horrified

This is the second time I'm putting up a review. Its been more than a month that my money was taken and it was not given back. As a client, I added a virtual card onto my app because I trusted my bank, little did I know, this card is not from the bank, I've sent emails upon emails, spent so much of time on the phone just trying to get my money back and nobody is helping, Asked if I could contact the CEO and I was totally ignored. I am so tired of this, Nobody helps, Everyone tells me to wait for feedback and nobody cares about the consumer. Sad that such a big, trusted organization does not care. I wish someone would take me seriously

0
Replies (9)
LN
Lereece N's update04 Jun 2023, 13:01
Reviewer Update
#SimShabalala
#Standardbank
#Tutuka
Standard Bank
Standard Bank's reply04 Jun 2023, 13:08
Official
Dear Lereece

Thank you for getting back to us, we have looked into this matter and noted correspondence sent out to you on the 19th May 2023 via email. 

We have asked our consultant to follow up on this and provide comments. 

Please wait for a call from the team on June 5th, 2023. 

Kind Regards
Standard Bank Hello Peter Team *** 
LN
Lereece N's update08 Jun 2023, 18:31
Reviewer Update
You guys don't pay any attention, I feel like pulling off my hair every time I speak to you!!!
I'm so tired of saying that i cannot take calls in the day, I HAVE A JOB AND I CANNOT TAKE CALLS.
You guys just ruin my whole day, dealing with you people is sickening, Your responses are of no help at all. You do not take me seriously, you so not help at all, I wish someone would just care enough and help me, I am so frustrated, I am so tired of BEGGING FOR help, tag your CEO and he does not even respond
I've sent so many emails and I've posted so much and I don't get help, Wow, A huge bank with pathetic service, A huge bank who cannot do a simple refund. I do not trust you people at all.
#SimShabalala!!!!!!??????? Why am I not being assisted????
Standard Bank
Standard Bank's reply09 Jun 2023, 08:01
Official
Hi Lereece

We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards, Standard Bank Hello Peter Team *** 

LN
Lereece N's update13 Jun 2023, 06:26
Reviewer Update
No, I'm so tired of begging you people for my money, I want my money back before close of business today, I do not want any excuses, I'm so tired of begging, Please just give me my money back!!!!!!! How will your team be in touch? They do absolutely nothing.
Standard Bank
Standard Bank's reply13 Jun 2023, 07:44
Official
Good Morning Lereece

Rest assured our team is working around the clock to ensure that your query gets resolved. 

The team will be in contact with you.

Warm Regards 
Standard Bank Hello Peter Team 
***
LN
Lereece N's update13 Jun 2023, 08:31
Reviewer Update
LOL. Nobody takes me seriously, please refund me, your responses make no sense cause I've Been waiting.
LN
Lereece N's update14 Jun 2023, 14:31
Reviewer Update
You guys send automated responses? I don't understand what you mean.
Feedback?
Standard Bank
Standard Bank's reply14 Jun 2023, 16:16
Official
Hi Lereece

We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team***