Absolutely Horrible Service from Standard Bank – Avoid at All Costs

I’ve had enough of Standard Bank’s shocking level of service. For over a year and a half, I’ve been trying to get a simple issue resolved: my vehicle finance payments don’t reflect correctly on my statement because their system fails to match the reference number correctly. My payment and court order reference is *******/1/0, but Standard Bank only recognizes *******/1 – the same reference used by my debt consultant. Because of this, they keep misallocating my payments.

Despite sending proof of payment (on the 7th of last month, well before the 10th) to my personal banker that I pay for, I never receive proper feedback. Instead, I get threatening messages from debt lawyers and collection agencies—even though all my payments are made on time and I have the documentation to prove it.

What makes it worse is that I pay extra for a personal banker because I’m supposed to be a "professional client." But I still get bounced around, forced to explain the same problem to different people every time—none of whom take notes or understand the issue. Emails get ignored, vague responses are sent out, and the blame is always shifted back to me.

Now I’m stuck with PayCall because Standard Bank can’t be bothered to locate their own transactions. It’s incredibly frustrating, stressful, and completely unfair. I'm done. No one does their job, but the client pays the price.

I would never recommend Standard Bank to anyone. Stay far, far away.