Absolutely Horrible Service – Do NOT Trust Standard Bank’s Trust Division

I have never experienced such shocking service in my life. I have made several complaints to Standard Bank’s Trust Division, even escalating them, and the complaints department has never gotten back to me. There is zero communication from their side.

Two months ago, I lodged an “immediate intervention” request, clearly stating the urgency of the matter – yet still no answers. Even the managers in this division don’t bother to get back to you.

This is not just any account – it is a disabled person’s trust fund. Every month, we have to fight just to get their medication paid for. It’s unacceptable and downright neglectful.

We lodged a transfer of the trust more than two years ago, and to this day, we still have no answers on where the process is. They keep blaming the Master’s Court, claiming there is “no feedback,” instead of taking responsibility or updating their clients.

This division is ***********, unresponsive, and shows no care for the people they are meant to serve. Do NOT invest your money here. Do NOT trust these people with your trust fund. You will only end up frustrated, ignored, and disappointed.