Absolutely Gutted!!! Horrible service!!!

I had such terrible experience from a gentleman named Yamkela in the Head Office call center. I informed him that i need to change my OTP, as i am unable to do so at any branch. I am a single mother and have a toddler, who is not allowed in society currently, Nevermind any branch. So i am unable to visit a branch to change this. All I asked was for him to maybe try escalate my request as I literally have no one else to sign power of attorneys and do all these sorts of things that he was suggesting. He kept saying he was sorry, but actually wasn't cos he kept giving me scripted answers. He didn't even ask for my name or details.... I just want to pay the people i need to. Its only me and my toddler, so we cannot go anywhere and no one can help us, not even Standard Bank. The bank I have been loyal to 10 years. The gentleman i spoke to, to be quite honest, actually didn't give a continental hoot about my issue. Maybe that's the Standard Bank culture, who knows? He told me his team leader's name is Harold. I wonder if the names given were true, probably not. Because who cares right? Deal with your own mess. Thanks Standard Bank. For zero help. A big fat Naught during these trying times.