ABSOLUTELY DISGUSTING SERVICE!!!!

Absolutely Disgusted!!! On Tuesday I spent R500 to R600 calling the home loans department for advice and to query what the process was to get and access bond. I spoke with several consultants sometimes being transferred to 3 consultants at a time each time the call cut as prepared airtime R60.00 at a time ran out and I had to call back at 4 times to try and load banking details.

Every time I was told no it ok I will have no problem all they need to do was load details . If I didn't call back I would never know that details were not loaded so everytime I would call back to confirm the whole process took me a couple of hours as I also needed information on what was being sold to me. The last time I called Standard Bank I spoke with Zunaid Taylor (Constantia) to my horror I discovered that absolutely all the promises made could not be done as I did not have a Standard Bank transactional account but an account with another banking institution. I completely lost it with the young man he took my verbalised frustration and anger and listened and took the time to explain the process which set me at ease. He went through every step even while i was hysterical and irrational ... What a professional....He understood why i was angry he was empathetic and calm...I then realised that all the other 10 people I spoke with sounded professional and were confident in there responses however the responses were all incorrect.

I spent the day yesterday recovering from the horror story which is Standard Bank call center. Once again Thank you to Mr Zunaid Taylor who was the only saving grace at Standard bank and while I was not happy with his answers they were correct and a process needs to be followed which I will do today.