Absolutely disgusting feedback - online banking

I received feedback from Standard Bank about ***** which took place in my account as previously stated. I never received any otp and didn't click on any link. The bank has stated that I received an otp still which I was sent to me. This is a total lie by the bank. With the 2nd transaction, the bank says the payment was made from a known device, which was previously used to do a legitimate transaction and therefore the transaction is legitimate. With the last transaction, it made many follow ups with the bank where funds were transferred to, and to feedback was received. This is after one month and half ago, so the bank is escaping liability. Do not bank with Standard bank, it does not use a facial recognition tool even though you can apply for your i.d and passport in the bank, and it has partnered with home affairs and can easily verify who a ****mer is.