absolutely disgusted

I went to enquire on an access account that I have, I was then encouraged to open a cheque account I then asked someone to call me to discuss the possibility, to my surprize I had discovered by sitting in a diff branch for an instant money query the cheque account had already been opened without anyone contacting me, wow I decided to keep the account and went into the branch requesting to sign the docs and to have my debit orders switched to the new account , I was than told that I would receive my card in 5-7 working days, 3 weeks had passed still nothing so I went to the branch again and discovered that the card had arrived but no one let me know I asked them to check if the debits were switched they advised all in order I than received a call from activation agent who than said that the switching was not done yet and I was to get paid the next day wow!!!!! I rushed to call and update details with my creditors they debited and received an error msg terminal failed acc frozen I thn paid them in cash and when they debited again it was paid yet no money in my acc I now have a - in my acc and fees for this my creditors now want a letter that the acc okay I am very upset!!!