**Absolutely Disgraceful Service – Avoid Standard Bank at All Costs!**

For the past **two months**, Standard Bank has been **overdrawing my account without my consent**, honouring debit orders when there were **no funds available**, and **forcing me into a financial hole**. When I initially called to query this, I had the absolute misfortune of speaking to **Thabisa**, who was, without a doubt, the most ************* and clueless** individual I have ever encountered in customer service. She had **no answers**, no solutions, and absolutely **no concern for my financial well-being**. When I pointed out that their reckless actions were **causing me financial harm**, her response was, *“We are helping you by overdrawing your account so you only have to pay R69.”* **Excuse me?!** How is putting me further into debt “helping” me?

I then asked whether **downgrading my account** would be the only way to avoid this daylight *******, and Thabisa smugly rep****, **“Yes, but you’ll have to go into a branch because it cannot be done telephonically.”** This was an outright **lie**, as I have changed my account telephonically before. Instead of acknowledging this, she doubled down on her **complete lack of knowledge** and provided **no alternative solutions**.

Frustrated, I called again and was fortunate enough to speak to **Mathapelo**, who, unlike Thabisa, actually knew what she was doing. She **provided answers, explored options, and took the time to assist me properly.** Unfortunately, my luck ran out when I was transferred to the **sales contact centre**, where I had the misfortune of dealing with **Thembeka** – an absolute **disgrace to customer service**. Instead of acting professionally, she chose to be **condescending, rude, and downright vile**. She repeatedly used my **financial difficulties against me**, treating me like a ******** simply for trying to **manage my own banking products responsibly**. When I asked what options were available to suit my needs, her response? **“Oh, so you don’t want to pay your account?”**

**How dare she?** I made it explicitly clear that I wanted to **make arrangements to pay**, but because Standard Bank **had overdrawn my account without my consent**, I was stuck. Yet, instead of assisting me, **Thembeka spoke down to me, belittled me, and treated me with utter disdain.**

I have been a **loyal Standard Bank customer for over 10 years**, but after this disgraceful treatment, I will be **moving my banking elsewhere IMMEDIATELY.** If you value **compassion, professionalism, and basic human decency**, do yourself a favour and **bank elsewhere.** Standard Bank has made it abundantly clear that they **do not care about their customers**—only about **how much money they can squeeze out of them.**

**Absolutely appalling.**