JV
Jacques V
1 reviews | Active since Jun 2017
08 Aug 2023, 16:12
Absolutely discussing client service.
I have called in 3 times to the home loans department to discuss my interest rate, and have had 0 feedback in more than 1 week.
72 hour turnaround time... Pfft I call balarci.
Please call me urgently I am gonna move my business somewhere else.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
08 Aug 2023, 16:23Dear Jacques
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Aug 2023, 16:23
Official
Dear Jacques
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
JV
Jacques V's updateReviewer Update
10 Aug 2023, 20:38Two calls saying that complaint was received, yet still no call from the actual department... Just more promises of escalating the matter.
In case you don't know how it works let me explain. Manager of complaints receive complaint... Manager of complaints picks up the internal landline... Manager of complaints speaks to other teams manager, and say "please call this poor sack of ****, before he dies of old age waiting for your team's response".... Literally that easy.
Please Standard Bank, kindly set the standard here.
In case you don't know how it works let me explain. Manager of complaints receive complaint... Manager of complaints picks up the internal landline... Manager of complaints speaks to other teams manager, and say "please call this poor sack of ****, before he dies of old age waiting for your team's response".... Literally that easy.
Please Standard Bank, kindly set the standard here.
JV
Jacques V's update10 Aug 2023, 20:38
Reviewer Update
Two calls saying that complaint was received, yet still no call from the actual department... Just more promises of escalating the matter.
In case you don't know how it works let me explain. Manager of complaints receive complaint... Manager of complaints picks up the internal landline... Manager of complaints speaks to other teams manager, and say "please call this poor sack of ****, before he dies of old age waiting for your team's response".... Literally that easy.
Please Standard Bank, kindly set the standard here.
In case you don't know how it works let me explain. Manager of complaints receive complaint... Manager of complaints picks up the internal landline... Manager of complaints speaks to other teams manager, and say "please call this poor sack of ****, before he dies of old age waiting for your team's response".... Literally that easy.
Please Standard Bank, kindly set the standard here.
Standard Bank's replyOfficial
11 Aug 2023, 07:04Dear Jacques
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Aug 2023, 07:04
Official
Dear Jacques
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
11 Aug 2023, 14:54Dear Jacque
Our Home Loans team has reviewed this matter and we have emailed you final feedback.
Our sincere apologies for any inconvenience experienced.
Kindest regards
Standard Bank Hello Peter Team
***
Our Home Loans team has reviewed this matter and we have emailed you final feedback.
Our sincere apologies for any inconvenience experienced.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Aug 2023, 14:54
Official
Dear Jacque
Our Home Loans team has reviewed this matter and we have emailed you final feedback.
Our sincere apologies for any inconvenience experienced.
Kindest regards
Standard Bank Hello Peter Team
***
Our Home Loans team has reviewed this matter and we have emailed you final feedback.
Our sincere apologies for any inconvenience experienced.
Kindest regards
Standard Bank Hello Peter Team
***