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celeste F

1 reviews | Active since Oct 2015

28 Sept 2020, 11:52

absolutely disappointing

I have a massive issue with the Home loan department at Standard bank, I have a couple of Questions to ask and not even ONE person can find it in their hearts to reply or respond to my query NOT EVEN their complaints department gets back to a person it has been 2 weeks of absolute NO response which is actually TERRIBLE i was thinking of moving all of my banking over to Standard bank to get rid of the poor service from FNB but it looks like Standard bank is the same :(

0
Replies (4)
Standard Bank
Standard Bank's reply28 Sept 2020, 15:43
Official
Dear Celeste

Thank you for posting your comments. 
Your matter was escalated accordingly. We will revert to you as soon as possible. 
Kind regards 
Complaint Resolution Centre 
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cF
celeste F's update30 Sept 2020, 08:32
Reviewer Update
IT HAS BEEN MORE THAN 2 DAYS AND STILL NOTHING????????????????
cF
celeste F's update01 Oct 2020, 11:44
Reviewer Update
another day has passed and still NOTHING the service from you is absolutely shocking and this from a very loyal client that would just like to ask a question
WOW
Standard Bank
Standard Bank's reply07 Oct 2020, 15:12
Official
Good day Celeste,
We have received your complaint and would like to assist you further. 
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us.
 We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards 
Complaint Resolution Centre