absolutely disappointed in Standard Bank

our church account was hacked. I went through the procedure of reporting it to the ***** unit and changing all the cards, opening a case with SAPS and righting an affidavit. I was given a case number 047244, after two days I get an email telling me that it is not the banks fault.

Sandbank did nothing to help me as a client that is banking with them for 25 years. All they did was use my hard work to excuse themselves from taking any responsibility.

My argument is that how could stand bank release money from my account to a person that was not on my list of beneficiaries. The procedure is that first the person's name, account number and bank must be load first. than an OTP is sent to my phone to confirm before the money is released out of my account.

All these protocols were not followed. They just allowed the person to go into our account and within a few seconds and withdraw R22 000 out of our church account without doing any safety checks.

this can only happen if people working in standing bank are manipulating the system bypassing safety protocols and transferring money out of their own clients' accounts.

I am so disappointed with the attitude of Standard Bank. all they did was try and cover their own behind and left me devastated and broken as a client.

they was absolutely no effort to try and retrieve our money, all the safety protocols that they put in place to protect my money was ignored and now they say it's not they responsibility.

this is a very hard, costly and painfully lesion we have learned thinking that we would be valued, apricated for our loyalty and that our money is protected, but we found out that that is not the case.