AM
Anisa M
1 reviews | Active since Feb 2017
31 Mar 2026, 05:52
Absolutely disappointed
Quite disturbed at my portfolio decreasing after making profits this past week. Since 25 March 2026 a big chunk of my money is missing from my portfolio. Explanation given was their system didn't update pricing timeously. After the update even more money has been taken out this morning. I've been trading at a profit and now SBG decides to keep changing the cost prices of the shares.... No normal person will trade at a loss ..Luckily i have screenshots of the changing amounts..It isn't the fault of a customer if your system doesn't update immediately. This is daylight ******* and I WILL NOT ACCEPT this BULL**** ANSWER.
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
31 Mar 2026, 07:14Dear Anisa,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply31 Mar 2026, 07:14
Official
Dear Anisa,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
AM
Anisa M's updateReviewer Update
31 Mar 2026, 08:24Expect standard bank to resolve this issue before the end of the week. And credit my account in full as it was on the 25th March.
AM
Anisa M's update31 Mar 2026, 08:24
Reviewer Update
Expect standard bank to resolve this issue before the end of the week. And credit my account in full as it was on the 25th March.
AM
Anisa M's updateReviewer Update
31 Mar 2026, 09:55Thank you. Will expect the problem to be resolved before the end of this week.
AM
Anisa M's update31 Mar 2026, 09:55
Reviewer Update
Thank you. Will expect the problem to be resolved before the end of this week.
AM
Anisa M's updateReviewer Update
01 Apr 2026, 09:14Another morniing and my issue is not resolved. Everything is in black and white yet it seems I'm dealing with incompetence on another level . Highly frustrated!! But will not give up
AM
Anisa M's update01 Apr 2026, 09:14
Reviewer Update
Another morniing and my issue is not resolved. Everything is in black and white yet it seems I'm dealing with incompetence on another level . Highly frustrated!! But will not give up
AM
Anisa M's updateReviewer Update
01 Apr 2026, 11:39My issue has been resolved.. Thank you too all involved.
AM
Anisa M's update01 Apr 2026, 11:39
Reviewer Update
My issue has been resolved.. Thank you too all involved.
Standard Bank's replyOfficial
02 Apr 2026, 08:27Dear Anisa,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
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We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Apr 2026, 08:27
Official
Dear Anisa,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***