Absolutely blasé and unenthusiastic attitude towards their clients’ needs

Never have I experienced such a blasé and “ag whatever” response from any bank in South Africa, numerous times.

We’re a company that deals with POP’s on a daily basis. We’ve experienced quite a few ********** and **** payments and need to verify and confirm that all POP’s are indeed legitimate. Especially on a Friday, as payments made over a weekend will only reflect the upcoming Monday.

EVERY SINGLE BANK can assist me with this, whether it’s over a website, telephonically or via email – APART FROM STANDARD BANK!? WHY? Agents over the phone insists that I need to go into a branch with a hard copy of the document to get it verified.

This is ridiculous and that you have no regard to make your client’s work / life easier and hustle free - goes beyond me. I would much rather deal with any other bank in South Africa than Standard Bank.