AK
Abel K
1 reviews | Active since Mar 2009
24 Nov 2018, 12:50
Absolutely bad attitude
I went to Standard Bank Mid City (Pretoria CBD) to get a lost card replaced.
The consultant helping me had the worst attitude ever. While assisting me she made at least three personal calls, while I waited for her.
I didn't expect a smile or a hug, but given the prevalence of ***** and identify theft, doesn't lack of attention by your staff pose additional risks?
I wonder what her Next is?
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
26 Nov 2018, 05:07 Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Niyaaz Jardine Complaint Resolution Centre
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Standard Bank's reply26 Nov 2018, 05:07
Official
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Niyaaz Jardine Complaint Resolution Centre
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*** (fax)
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*** (fax)
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Standard Bank's replyOfficial
29 Nov 2018, 10:20Dear Abel
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply29 Nov 2018, 10:20
Official
Dear Abel
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***