ABSOLUTELY ATROCIOUS SERVICE- NO HELP ON THE "HELPLINE" OR BRANCH

<p>The Standard Bank staff have been a monumental disappointment. I've had 3 months of unnecesary stress about "banking". </p> <p>First: they offer a better service and cannot "transfer you smoothly" over to what the CLAIM is a better "financial product". Hogwash...</p> <p> </p> <p> </p> <p>It took over 2 months to receive a card, to access MY funds, they would close the "old account" account. So I was being charged "bank charges" on 2 accounts for - well I'm still being charged on both acccounts . </p> <p> </p> <p> </p> <p>Fast track to TODAY! </p> <p> </p> <p>Because an incomptent, poorly trained call centre adviser on the customer service line ADVISED ME that a payment on my loan repayment would not go through on the 10 April because I'd reached my limit for the day. I proceeded to make alternatives TO ENSURE THAT I make my payment on a day that I'd promised to. </p> <p>In April, 4 months payments were made to an account because I was ill advised. The Standard Bank systems are not "SMART" enough to see that the account has been "over-paid" and they still decduct the monthly installment adn REFUSE to reverse the payment made under the false impression that a direct debit setup on that day would not clear.</p> <p> </p> <p>1. You branch consultants are virtually useless and have an attitude when you point out your problem. </p> <p>2. Your customer careline is INFFECTIVE and no nothing about your bank's policy. </p> <p>3. There is a certain breach of the contract on what I would be paying on my loan agreement and as a result, I'm accumulating charges on 3 accounts... </p> <p> </p> <p> </p> <p> </p> <p>STANDARD BANK should close shop. </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>