Absolutely Appalling Service!!!

I received an sms instructing me to go and collect my new credit card at the Benoni branch. After queuing for a good hour, I get to the counter and receive my credit card as expected. The problem came when a PIN number had to be allocated to me, the consultant (Sally) did all she could to assist, but it seemed there were bigger issues with either the card or my profile with Standard Bank. So after phoning various numbers with no help in sight and being sent from pillar to post, I left the branch with a credit card that had no PIN, therefore it was inactive. My understanding was that Sally was waiting for some email she was going to get from god knows where to link the card to my profile and she was going to phone me back. Lo and behold I sit and wait, 5 days later! You phone their card division, no one can tell me what is wrong. the branch did check my FICA status and all was up to date. SO WHAT THE HELL IS THE PROBLEM? No 1 can help me, after spending my time trying to sort this out, still, I sit with a useless credit card and no one gives a damn. I wouldn't advise anyone to take a credit card with these bunch of clowns, their follow up and feedback processes are appalling!