Absolute useless service

<p>I have a Bluebean credit card and it was going to expire soon. So I received the SMS to say I can go fetch it at Northgate branch . When I opened the envelope , they used my previous surname. My current card was on my current surname, which I had to give them the specified documentation for. So why they revered back to my previous surname , is an absolute mystery. I spent 90 minutes in that branch and had my proof of address and ID with me. And theoretically they fixed it on the system. They asked for a new card. When the new card came, it was issued AGAIN in the previous surname! The manager trying to help me had no people s****s and I eventually left the bank without the issue being sorted. I complained on Twitter and both standard bank and Bleubean asked that I send them a mail. That was 3 April. I have heard nothing since. Not even a mail to acknowledge my complaint. </p> <p>I am most disappointed in their lack of communication, and not trying to fix this fairly simple problem. </p> <p> </p>