Absolute the worst service!!!

My boundary wall was damaged after my son ran into it in December 2013.<br> I then phoned last year in January Standard Bank insurance to assist in fixing the wall. They were very helpful to tell me that they can help, but that was it. Trying to get a quote from them was impossible. I've ensured my email address is on the system to ensure that my insurance quotes and home loan statements get E-mailed. Yet my home loan statements are still being posted to Fourways, I stay in Kempton Park... Can you explain this because I don't understand it???!!! Then I logged a complaint on the 9th of December... Trying to phone is like trying to ask someone to get water out a rock you get transferred from one to another and it is just ridiculous!!! I will NEVER recommend any services of Standard Bank to ANYONE!!!!! PLEASE MAY I GET SOME HELP???