Absolute pathetic service

The VAF department decided to put through a debit order to insure my car which was already insured with MiWay. Twice this has happened, supp**** them with proof of insurance as requested.. When I enquire about the funds and when it will be repaid, there's just silence. No response nothing, utterly disgusting Standard Bank. I send through emails and it just gets ignored. No repercussions for your unprofessional behavior. Appalled with the lack of service.