Absolute pathetic customer service!! ***********

After calling numerous times to reverse a payment since saturday, I have to follow up daily and twice today, and every day I call, the agent says the query was not logged. Saturday I was promised 24 hours, Monday I was promised 48 Hours,i wanted to log a complaint and the best I get told is if I cannot give the exact time the call was made, sorry cannot do anything. I did a follow up this morning and was promised by the 3rd, then I get an email from Delmarie Titus and the email response is now that I must wait till the 4th, then I call the call centre and speak to A team Leader called Tumi and get told it is a apparent system issue!!! SO this is the service given to a client of 10 years, this is the type of systems and *********** staff of a Institution we must entrust our money to? I am closing my account the moment my money is back and moving to the competition, My fiance and I are opening a business and have secured the funding for the venture, she had set time this afternoon to open a business account at the Centurion branch, needless to say we WILL NOT be using this bank for any of this anymore.