ABSOLUTE INEPTITUDE

Standard Bank Vehicle and Asset Finance failed to load the information from the Authority for mandate and payment instruction form I completed and signed when my vehicle finance was done. Form signed on 03/02/2016 and handed to finance consultant. Copy kept. I have received text messages from Credit Rehabilitation to advise the account is in arrears. Well, obviously if Standard Bank didn't load the debit order then it did not go off and then the account is in arrears. Trying to explain the issue to the call centre is a joke. All \team leaders\" are in a meeting and cannot take my call. And all the call centre can advise is that the account is in arrears. When I explained the issue I was finally told that this being handled by \"Jane\", and when I pressed I was given Jane Magopela as the person \"looking into this\". Really odd that Jane has not attempted to reach me, the customer, about this issue. This is the self same incompetence which made me remove all vehicle finance from Standard Bank previously. And now I wish I had not gone back to this *********** vehicle finance institution. Please can Jane or whoever call me to resolve!!!! "