Absolute indifferent attitude from staff

<p>I have been trying over the last couple of months to cancel a "Blue Bean" card which I have not had since 2005. The charges on the card are accumulating - but according to the very unfriendly consultants at Card division - I cannot prove that the balance is made up of finance charges. According to the system, the last time the card was collected was 2005 - surely common sense can tell you that the R2k that has appeared on the card, and is accumulating because the monthly charges are more than the debit order, MUST be bank charges because the card has not been used in 12 years. The last call ref is ********** 610 I spoke to Refilwe. I told them that I called on the 7/2/2017, but because they cant find it they say there is nothing they can do. Accoeding to our telephone management system I called on 7/2/2017 at 10.41 and the call lasted 41 minutes. Can someone PLEASE help me sort this out !! When I cancelled my normal Credit card, I was told I cant cancel the blue bean card on the phone and that I have to go to the branch. When I went to the branch they said I have to call Card Division. I am at my Wits end - I have already moved my account from Std Bank - cancelled my Credit Card, and now I sit with this problem, and no-one at Std Bank gives a damn.</p>