Absolute horrific service

<p>4 months ago i started a process on getting an extension bond to finish my property renovations. Standard Bank asked for several documents including payslips, Bank statements etc which i provided. After 2 weeks with no response i called them, they apparently took too long and need new payslips. Ok not a problem i sent new payslips. I have had a previous bond on my townhouse with STD Bank, never been late for payment for 3 years, in my new house for almost 2 and a half years i am with STD Bank. They increased my Interest rate and got the figures wrong. They should be 3 names on the bond they only issued 2 so the lawyers can not do anything. Then they got the terms wrong instead of 360 months they placed it on 240 months. We then asked for this to be amended and my mother in law to be placed on the paperwork as she is part of the bond. After almost 4 weeks they came back to the attorneys adjusted the payment terms but forgot to add my mother in law on the bond. I have several accounts and credit cards with Standard bank and a service that should apparently take 3 weeks is now going onto 4 months. I am so angry and dissapointed in the service, my builder had to go back home as he could not wait anymore and now i have to find new buiders/contractors. Absolutely ridiculous and i am really looking now at changing banks and removing my bond and insurance and all my accounts.</p>