ABSOLUTE *****!!! once a proud standard bank client, now no more....

On 19 February 2021 just before 3pm I received a call from an person "posing" as a Standard bank employee, MIND you fully equipped with the correct greeting and bank processes to follow, who told me they suspected ********** activity on my credit card.

Needless to say, panic sets in and she confirmed my ID number and that I have a gold credit card, she knew the card number and told me she can reverse those payments made, she sent me the sms to state i needed to decline the purchase which came through, i declined it and then she advised she will be reversing the other transactions and will block my card from being used. Me trustworthy as I have only been with Standard bank my entire life, I go ahead and follow her instructions, step by step as she took me through the process. Yes i had received the OTP and standard bank tells me because i confirmed the OTP i'm liable for the R7000 in transactions as its my fault basically, even got a reference number, which turned out to be a bogus one!!! I am LIVID as you tell me how to believe anyone from the bank after this experience. So i call the bank after receiving this phone call and got through to the ***** department only to be told i have been ****med, i panic even further now!! the lady tells me she will block my cards and reissue them for me, she logs a case and tells me i will receive feedback within 5-6 workings days. So i wait...... the following thursday 25/02/2021 i collect my cards at the branch, told the consultant about it and she tells me if i dont get a call i must call them friday, needless to say i get home and call the ***** department, held on for 15-20min at a time, got through to NO ONE.....(Airtime wasted) Tried calling on Friday 26/02/2021, same thin happened, NO ONE answers, eventually i send an email to *** .... NO RESPONSE THERE EITHER!!!! on the other hand i receive two sms to rate your service!!! PATHETIC /really, i call on Saturday 27/02/2021 AGAIN.... no answer, i ended up calling the normal ***number which a normal banking agent then promised to get someone from the ***** department to call me back. Finally someone eventually calls me only to tell me to call your ***** follow up number on the Monday 01/03/2021 as they only work office hours.... MORE AIRTIME wasted as by then i was so furious cause NO ONE from STANDARDBANK bothered to call me with feedback i had to follow up on my own at my own expense!!! Only to get told this morning that the update on the case is that i will be liable for the R7000 which was ****med off my credit card, because i followed the instructions and gave the OTP.... my argument is, yes that was ******** of me to have done, but how do i ever trust my bank again after this, my details have been leaked and someone ****med me, when i reported it there was enough time for you guys to reverse those payments off the account, it was still pended when i logged my case with you!!! yet you allowed it to go through even though i told you its not my purchases.... Now you tell me you will only reverse the additional money which went over the credit limit on the card!!!!! this is not on at all, if i do not receive a favorable response I will be logging a formal complaint to the Ombudsman and will be closing my accounts with your bank!!! This service is appalling, i was once a proud standard bank client, now no more....