Absolute disgust and still in awe

Absolute disgust and still in awe. Asked the consultant at the front that I specifically needed to change Indian rupees to south African rands. Was directed to the foreign exchange Tellers . After waiting for 20mins. Oh sorry we can't assist you. Mite i add only 2 Tellers were operational. The wonderful manager popped her head out saw this and back into her office. After raising my concerns and walking out , did the wonderful bank manager come out spoke with the security but never approached me to enquire what was the problem. Way to go standard bank ballito Junction . Such awesome staff, well trained and knowledgeable..wow guys