MV
Micheal V

1 reviews | Active since Jul 2018

29 Sept 2021, 13:23

ABSOLUTE DISGRACE OF AN ORGANISATION!!! NO CONSUMER PROTECTION WHATSOEVER!

I warned you Standard Bank to resolve my issue and you have not done so now you're going to get it all over social media!!!! For those who don't know (and it's very likely you don't) Standard (*****) Bank has terms and conditions on their Mastercard Credit Cards where daily ATM withdrawal limits DO NOT apply anywhere outside of South Africa. Which happens to be the most ABSURD condition I've ever seen in my life. Completely putting any credit card holder at a massive risk when travelling abroad and using their credit card! I had R37 000 ****** off my credit card through 13 ATM withdrawals within the space of an hour whilst overseas and this USELESS PATHETIC EXCUSE of an organisation has not only done nothing to help me but also haven't provided me with evidence as to why I wasn't notified by the ***** department about irregular activity on my card 😡 I am going to make sure everyone in South Africa sees what a disgrace of a bank you are!

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Replies (1)
Standard Bank
Standard Bank's reply30 Sept 2021, 02:00
Official
 Hello  Micheal, 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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