MV
Micheal V

1 reviews | Active since Jul 2018

06 Aug 2021, 14:54

Absolute DISGRACE of an organisation!!!!!!!!!!!!!!!!!!!!!

Pity I can't give zero stars. The most useless, **********, pathetic excuse for an organisation. I would hate to know how much ***** goes on inside your bank. I have been a customer for over 20 years and how I my situation has been handled is nothing short of APPALLING! ***** was committed on my lost credit card. The amount ****** was 3 times the daily limit on my credit card, which is a breach of Standard Banks security and YET when I have questioned this, I just get ignored. I submitted this case through the Ombudsman and STILL it was rejected based on the fact that I "didn't block my card in time". I will not stop until my questions are answered and will not be paying a CENT of that money that was ******! I am literally lost for words at how pathetically this serious situation has been handled, and on top of it Standard Bank couldn't give a damn about it!

0
Replies (2)
Standard Bank
Standard Bank's reply06 Aug 2021, 23:39
Official
Hello
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
*** 
*** (fax)
*** 
MV
Micheal V's update12 Aug 2021, 11:33
Reviewer Update
Funny that this is the EXACT response I received from review! It's easy to apologise with an automated response and without actually doing anything about the complaint!