AS
Alison S
1 reviews | Active since Mar 2009
07 Dec 2021, 09:51
ABSOLUTE DISASTER OF CHANGING INTENET BANKING
I have now phoned twice to the Customer NO Service line, first time 28 mins second 18 mins then immediately got cut off as someone amsered and now I've been hanging on for 31 minutes. I tried to access my intenet banking, impossible, says my credentials are invalid. So I thought I'd use the App on the phone, It recognises my credential, but wont add my number ON THEIR SITE as a One Time Pin...............................If I cannot access this by tomorrow, Nedbank here we come!!
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
07 Dec 2021, 14:51Dear Alison S
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Standard Bank's reply07 Dec 2021, 14:51
Official
Dear Alison S
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
09 Dec 2021, 14:22Dear Alison S
Thank you for allowing us the opportunity to look into your matter.
An email has been sent to you today requesting further details.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA
Thank you for allowing us the opportunity to look into your matter.
An email has been sent to you today requesting further details.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA
Standard Bank's reply09 Dec 2021, 14:22
Official
Dear Alison S
Thank you for allowing us the opportunity to look into your matter.
An email has been sent to you today requesting further details.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA
Thank you for allowing us the opportunity to look into your matter.
An email has been sent to you today requesting further details.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA