NJ
Nick J

1 reviews | Active since Sept 2023

04 Jul 2024, 14:27

ABSOLUTE ***

I have just opened an account at Standard Bank. My card eventually arrives at N1 city branch I go there to collect the card. I get asked to have a seat. 45 MINUTES LATER I FINALLY GET CALLED TO COLLECT A FREAKIN CARD. 45 minutes really !!!!! I then leave login to my banking app and boom no account to be seen. Why the hell did I open a bank account with you just to have to link the account. I linked a mymo which isn't even the account I app**** for . I then standard bank to find out what is happening where is this investment account. I phone the helpline which takes 30 minutes to answer the call, 30 freakin minutes. I explain the situation, have to give ID number transferred to another department , then security questions, call has been going for 48 minutes now and then he tells sorry this can only be linked in the bank, If that's the f@#@#ing case then why didn't you tell me when I was there. So now the only option is go back tot he same *** bank and wait probably 2 freakin hours this time. I haven't even used this account or transferred money into it and by the looks of my experience I wont be putting any money into it. It is 2024 Standard bank get your **** together

0
Replies (2)
Standard Bank
Standard Bank's reply04 Jul 2024, 14:41
Official
Hi Nick

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, Standard Bank Hello Peter Team*** 
Standard Bank
Standard Bank's reply05 Jul 2024, 15:14
Official
Hi Nick

Thank you for taking our call. As per our telephone conversation we will follow with our branch team and get back to you.

In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.  Kindest regards, Standard Bank Social Media Team***