MM
Moipone M

1 reviews | Active since Nov 2018

13 Nov 2018, 10:48

About to lose my $28,000

I deposited R28,000 into a 000132*** account when i made this payment i confirmed the details and received a payment confirmation that stated ********** 0 and 132 in the end i do not know standard bank systems so i though nothing of it as i had confirmed my details before pressing send and knew they were correct.

I have been going in circles since Wednesday, i called a consultant who asked me to confirm the account details on that amount and they confirmed them to be correct. Thursday the hospital was refusing to discharge my sister because they had not received payment, i then called the call centre who told me the accounting details were wrong and to go into the bank to sort it out. I went into the ****arney branch where i was helped with utmost sincerity, still my issue couldn't be resolved i was told that its standard bank internal account that the money was deposited into and it would reflect by Friday latest Saturday still nothing. I called the call centre today morning and i was put on hold by an agent who said they were transferring me to the relevant department for 10 minutes until the call hung up, i called back again to which Innocentia humbly assisted me. Still nothing, now i am being told its not an internal account and its a company account with directors in Romania.

I do not know what ***** standard bank is trying to do with my money. I remember the details i used to transfer the funds and i confirmed on the face of the bank transfer that it was correct before pressing enter i do not know what a payment confirmation is supposed to look like all i know is i punched in the correct details. I AM THE VERGE OF COMMITTING SUICIDE depression is very high in this country people are cash strapped and now you want to tell me i lost R28,000 how.

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Replies (1)
Standard Bank
Standard Bank's reply13 Nov 2018, 13:20
Official
Dear  Moipone Mparutsa 
 
Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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