Abomination you call service

<p>So last week Wednesday i phoned your call center , asked to increase my overdraft , went through the process and the lady says , Its been approved and should reflect in 24hrs , so checked timeously and nothing. Phoned back and another lady says , yes i can see it was approved but im not sure why its not reflecting , 5 mins on hold and she says i dont know what is going on , Naive me ask , can you find out and she says no , i cant tell you whats happening , then she says" i will call you back and follow up" .....and thats where the story end. Almost a week has gone by and nothing , but dont be late on a payment and your system notifies to call , call ,call - Kinda one side affair from customer thats been loyal for more than 30 years ...... Thanks in advance for the automated reply </p>