Abominable service from Standard Bank Digital banking

I cannot believe that Standard bank operates in such an antiquated manner in 2023! I called Digital Banking to request that my home loan account be linked to my current account, so that I can view my home loan account on my internet banking profile. I was told I must go into a branch to have this effected. How is this possible in 2023? What is the digital banking department doing if not to assist customers with exactly this type of requirement?