Abolute Circus and lack of service!!!!!

I am writing this email in disgust as I am yet to receive an honest answer or even an answer , and have tried to get this resolved now for more than 2 months and prop more then 4 hours on the phone with multiple DEPT of which none can provide service.

This all started back with my request for an extension on my payment holiday for my vehicle , to which i followed all the right procedures and requests from STDB, and was sent an approval email, i later followed up with a phone call to confirm all is in order, and this was confirmed by the agent i spoke to.

Month end came and only to be charged for the car, to which i was told will not happen. Once again on the call with the agent it was confirmed that the payment holiday is approved and it was a mistake, but will not happen again and they would refund the full amount for the vehicle.

I once again followed up after the time frame they told me a refund will take and spoke to another agent that said the refund request has been sent and they still waiting, i was then transferred to another dept ,i needed to be sure the payment holiday is in deed approved, only to be to told by Nondumiso that it never was and i have no payment holiday at all.

Once again i requested information and assistance to get this resolved as i have all the documentation form all agents and dept proving otherwise, once again followed up week later and still no DEPT can give me answers or provide assistance, this has been ongoing till now!

I received a sms, saying the case was resolved and phoned today to find out when the refund will reflect, only to be told it was done on 20 August 2020, i went into my account and a refund of R190 was done for the credit on the account, But the refund should be more than R 4 700, which i'm still waiting on almost a month later. No one in STDB can provide me answers as to why?

Once again being transferred to the debt care team, who can't assist me at all, can't tell me if my previous payment holiday is in effect or approved as your system doesn't keep history of clients, no she can only help me with a new application and tell me im pre approved, that's all.

So for the last 3 months June, July and now August I have received no service at all, no refund and still not a person can tell me if I'm being deducted again at month end? please see all communications and lack of response form your agents and the lack of service.

I have been a loyal customer of Standard bank for the last 20 years, and this is by far the worst service i have ever received by any company, i have family that works in the ranks of STDB and i will be sure to share this with them as well and get a more senior and responsible person involved with this circus you call service.

i will no longer be a client of STDB if this is not resolved fast and professionally, and will be sure to share this information and email and all social sites.

I await your feedback and resolution