ABNORMAL INTERST

I HAVE WRITTEN TO STANDARD BANK ABOUT THE HIGH INTERST(20%P.A) ON MY LOAN, I HAVE FURTHER INFORMED THEM THAT WHEN I TOOK MY LOAN I HAD ALREADY TAKEN UP A LOAN AT CAPITEC WHICH THEY WERE ABLE TO PICK DURING THE APPLICATION, I HAVE PAID THE CAPITEC LOAN HOWEVER THE STANDARD BANK LOAN IS STILL ESCALATING DUE TO HIGH INTEREST, EVEN AT A TIME WHEN I PAID R5100 P.M WHICH IS MORE THAN THE INITIAL INSTALMENT OF R4800 THE INTERST ON THIS LOAN KEPT CONTINUING, TODAY THIS LOAN HAS INCREASED BY MORE THAN 60% IN THE PASSSED 3 YEARS, EVEN THOUGH I HAVE PAID MORE THAN R70 000 TOWARDS THE LOAN DURING THE SAME PERIOD, I HAVE SENT A COMPLIANT TO STANDARD BANK ON 21 OCTOBER 2021, THE ONLY RESPONSE I RECEIVED WAS ACKNOWLEDGEMNT FROM Nazananda Noruka Universal Banker, Customer Resolution Centre Consumer & High Net Worth SA I HAVE NOT RECEIVED ANY FURTHER COMMUNICATION AS YET 3 MONTHS LATER I WANT A RESOLUTION OF THIS MATTER, BEFORE I TAKE THIS MATTER TO SOCIAL MEDIA BECAUSE THOSE ARE THE PLATFORMS BANKS START TAKING MATTERS SERIOUSLY