Abject failure to complete a simple Forex Transact

I sent funds into my account from the UK 15 April. Did not reflect after 2 weeks so I had to call (not advised there was a problem) - eventually told to go to my branch - forex division \could not see my account". Went to Rivonia branch and their systems were down (1 hour wasted). Went to Woodmead 5 May. Queued for ages as systems 'slow' eventually got a reference for some vague 'IT problem' with my *** (2 hours wasted) followed up and given a date of 12 May to fix (a week for a fix is pathetic). Chased on 13 May - still not fixed promised call back but did not get one. Chased 14th given ref ***TT from forex still no call back. Chased today to be told the funds had been returned to the UK on 7 May! This has cost me many hours in phone calls and branch visits. It has cost me 27 Pounds fees from my UK bank and loss of face with my creditors. I am so fed up with Standard Bank's total incompetence I cannot put it into words. Transferring money is a bank's whole raison d'?tre - SBSA has been an abject failure at what is a core function. Not to mention system reliability.<br> On top of this"