*****

Dear Standard Bank Customer Service,

I am writing to formally and firmly express my dissatisfaction and frustration regarding an honouring fee of R100 that was charged to my account without my consent or prior notification.

As a valued customer of Standard Bank, I expect transparency and fairness in all fees and charges app**** to my account. Charging an honouring fee without proper explanation or warning is not only unacceptable but also a breach of trust between the bank and its customers. Such unexpected charges cause unnecessary inconvenience and financial strain.

I demand a thorough investigation into this matter and a clear explanation of why this fee was imposed. Furthermore, I expect a full reversal of the R100 fee charged to my account immediately.

Please note that I consider this matter serious. Failure to resolve this promptly will leave me with no option but to escalate the complaint to the Banking Ombudsman and pursue all available avenues to protect my rights as a consumer.

I trust that Standard Bank values its customers and will act swiftly to rectify this error. I expect written confirmation of the reversal and an explanation of how such fees will be avoided in the future.

Thank you for your immediate attention to this matter. I look forward to your prompt response.

Yours sincerely,

Victor Mooi

***