A Will?

As with every non face-to-face interaction I've had with Standard Bank over the past years, not one of them has resulted in any resolution. This time, it seems the bank is actually discouraging formulation of a Will, even though in the past appointing the bank as executor helped towards U-count tiering points. I have found it impossible to even contact anyone in the bank about setting up a will. So disappointing - I even wonder if it would be a bad idea to have the bank as executor given their seeming disinterest and coldness towards its own customers, my wife and I being 2 of them!