A WHOLE NEW LEVEL OF INEFFICIENCY

Dealing with this Bank has been a challenge of note. Since December 2019 I have been trying to cancel an Account. A Simple transaction one would assume in any part of the World? Not with STANDARD BANK! I have visited their Fourways Mall Branch twice since December last year and that was an experience. This is Sleepy Hollow. On the first visit I waited an hour and myself and other waiting clients decided to leave as there was no leadership, customer service or professionalism here. Only staff chatting to each other and ignoring the waiting crowds. I have photos, quite a scene here at one of our Country's Biggest Banks? I then tried later in December and after a 45min wait spoke with a Nehemiah Ragovan who was pleasant and tried to assist. He even gave me an email address as he was not confident his actions would trigger the closure of the Account? He said I should follow up on email if the Account did not close. I have sent many emails to the address given and they are returned undeliverable. Today I called the Call Centre to be transferred to Fourways Mall Branch in an attempt to to connect with Nehemiah. I was cut off three times. I called back on the fourth occasion and was connected to Melusi on the Call Centre, I explained my dilemma and he liaised with a superior and came back with a response which suggested he had not listened to a word I had said and advised I should go into any Branch? This organisation has closed approx. 104 Branches recently and from my perception it appears to have demotivated their staff as Customer Service does not seem to be a core value in their business anymore?